Terms and Conditions
Welcome to TRIPZA CO., LTD. (“we,” “us,” or “our”). By booking a day tour through our website, you agree to these terms and conditions. Please read them carefully before making your booking.
1. General 1.1 These terms and conditions govern all bookings made through our website for day tours in Thailand. 1.2 By booking a tour, you confirm that you have read, understood, and agreed to these terms and conditions.
2. Booking Process 2.1 All bookings are subject to availability. 2.2 To make a booking, you must provide accurate and complete information as requested during the booking process. 2.3 Upon successful booking, you will receive a confirmation email with your booking details.
3. Payment 3.1 Full payment is required at the time of booking unless stated otherwise. 3.2 All prices are listed in Thai Baht (THB) and include applicable taxes unless otherwise specified.
4. Cancellation and Refund Policy 4.1 Cancellation is available for all bookings operated by TRIPZA sightseeing up to 24 hours before the scheduled tour start time with a nominal fee of 500 THB. Tours operated by 3rd party suppliers may have different conditions which will be communicated at the time of booking. 4.2 To cancel a booking, you must notify us via email or through our website’s cancellation portal. 4.3 Cancellations made less than 24 hours before the tour start time are non-refundable. 4.4 Refunds will be processed using the original payment method and may take up to 14 business days to reflect in your account.
5. Changes to Bookings 5.1 Changes to your booking (e.g., date, time, or participant details) can be requested up to 24 hours before the tour start time and are subject to availability and conditions of the booking. 5.2 We reserve the right to charge a nominal fee of up to 500 THB for changes made to confirmed bookings in addition to the difference if the new tour price is higher.
6. Tour Conditions 6.1 All tours operate as scheduled, rain or shine, unless otherwise notified. 6.2 We reserve the right to modify or cancel tours due to unforeseen circumstances, including but not limited to safety concerns, weather conditions, or insufficient participation. In such cases, a full refund or alternative tour date will be offered. 6.3 Participants are responsible for arriving at the designated meeting point on time. Late arrivals may be considered a no-show and are non-refundable.
7. Liability 7.1 TRIPZA CO., LTD. provides accident insurance for clients during the tours, as per Thai law. 7.2 We are not liable for any personal injury, loss, or damage to personal belongings unless directly caused by our negligence. 7.3 Participants are responsible for adhering to local laws and regulations during the tour.
8. Privacy 8.1 We respect your privacy and handle your personal information in accordance with our Privacy Policy.
9. Governing Law 9.1 These terms and conditions are governed by and construed in accordance with the laws of Thailand. 9.2 Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Thai courts.
10. Contact Us For any inquiries or assistance, please contact us:
TRIPZA CO., LTD.
306 Soi Luenrit, Chakkrawat, Samphanthawong, Bangkok 10100, Thailand
+66 (0) 2150 0510
info(at)bangkok-sightseeing.com